Training & Facilitation
Customised Training Workshops & Facilitation
Having staff appropriately skilled and well equipped for their specific work requirements often involves ongoing and progressive training. At Total Risk we provide customised training sessions on a range of specialist security topics from conflict de-escalation, personal safety, through to fraud investigation, mediation and negotiation. Total Risk facilitators are available nationally for conferences, public meetings, mediation and team debriefing.
Our workshops are based on our years of experience from working with vulnerable people who experience challenging or unpredictable behaviors. Workshops have been provided to Government, corporates and Not for Profit organisations. Our workshops are delivered nationwide by experienced facilitators. Our courses can be developed to meet your specific situation or adapted from one of our existing workshops.
Offers a unique range of specialist business solutions
Experienced team of security advisors, investigators, and business advisors
We support clients through business critical incidents
Our range of workshops includes:
Conflict de-escalation
Conflict resolution
Coping with an incident
Coping in a robbery
Personal safety at work
Personal safety Out of the Office
Mediation, negotiation and interviewing
Recognising and managing stress
Fraud investigation
Revenue assurance management
Port Security Officers training
Staff Safety
We Offer Solutions for Staff Safety
Do you have concerns regarding the staff safety in your business? The Total Risk team can help you learn more about the steps you can take to ensure the safety of both your staff and your customers.
The Importance of Conflict Resolution Training
Do you feel as though there is an increase in tension among your employees? Do you want to learn more about how you can de-escalate a situation between an upset client and one of your workers? Enrolling your team in a course for conflict resolution and learn different de-escalation techniques is a great option. This class is important and helpful for these reasons:
Stronger team unity: When your staff can communicate more effectively and professionally, you will notice an improvement in teamwork. Instead of having emotional reactions to certain situations, your team will learn to express themselves in a way that doesn’t cause further issues. As a result, your staff can focus on working more efficiently as a unit instead of individuals who feel as though they are on their own when it comes to a task.
Best customer service experience: The goal of any business owner is to provide their clients with an excellent experience. When your team works together and avoids conflicts, it’s undeniable that your customers will have nothing but good things to say about your company.
Untapped talent: When your team feels more comfortable interacting with each other, you may notice certain talents in your staff that you didn’t notice before. Whether it means that your team shares more about ways to improve the company or take a starring role when it comes to management, you are sure to see a change in your employees.
Another good rule of thumb is encouraging your employees to talk about what they would like to learn regarding resolving conflicts. This discussion will help us to tailor a program that meets their needs and interests.
Related Services We Provide to Health and Safety Courses in Auckland
Not only do we provide employers with the chance to learn more about PCBU responsibilities in NZ, but we also offer the following range of related services:
Fraud investigations: Do you have concerns regarding an employee for possible fraud? Our team can help you get to the bottom of any issue. We help you to compile evidence and present it to you in a way that is easy and straightforward to read. If you decide to move forward with police action, we can also help put you in contact with the right people.
Document service: When you have a pending legal issue, you may be required to serve court paperwork on certain parties. Regardless of the type of proceedings, our team delivers this paperwork to the recipient in a timely and safe manner.
Do you have questions about our related services, such as health or safety training opportunities? Let us know. A member of our team can address any concerns.
About Total Risk
At Total Risk, we pride ourselves on providing our clients with access to the resources they need to keep their employees safe. Contact us today for more information about our health and safety training.
For more information on how we can help your business with providing our customised training and workshops, please Contact Us. Our services are supplied throughout New Zealand
Want more information?
Physical Address:
60a Victoria Street
Alicetown
Lower Hutt 5010
Postal Address:
PO Box 38775
Wellington Mail Centre, Lower Hutt 5045
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